Refund policy

burbo is a consumable food product, so we do not accept returns.

Once a box leaves our hands we cannot verify how it has been stored or handled, and food safety rules do not allow us to resell it. Most food and beverage products are non-returnable for the same reason.

If something is wrong, we will make it right.
If your order arrives damaged or defective, or is not what you ordered, email us at yummy@drinkburbo.com within 30 days of delivery. Include your order number and a photo if you can. We will send a replacement or issue a full refund, whichever you prefer. You will not need to ship anything back to us.

If your order never arrives
If tracking shows delivered but nothing turned up, or your package appears lost in transit, email us at yummy@drinkburbo.com and we will sort it out with you.

Refunds
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it. If more than 15 business days have passed since we approved your refund, please contact us.

Subscriptions
You can pause, skip, or cancel a subscription at any time using the link in your order confirmation email. Cancel before your next delivery is charged and you will not be billed for it. Subscription deliveries that have already shipped are covered by the same terms above.

Questions
Email us at yummy@drinkburbo.com. We are a small family-run team and we read everything.